Privacy Policy - PeakHubon Climbing Center

1. Who We Are

PeakHubon Climbing Center

📍 Address: Arch 45b, 47a S Lambeth Rd, London

📞 Phone: +44 20 7160 0248

✉️ Email: info@peakhubon.com

We act as the Data Controller of your personal information and process it in compliance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal details: full name, date of birth, emergency contact (for safety reasons).
Contact details: phone number, email address, and postal address (if needed for invoices).
Booking and membership data: selected services, dates, payments, and attendance records.
Payment information: partial card data (last 4 digits), transaction tokens, and payment status — full payment details are handled securely by our payment provider.
Communications: messages sent to our support team, feedback, and surveys.
Technical data: IP address, device type, browser, and cookies for analytics and security.
CCTV footage: recorded in shared areas of the climbing center for safety purposes.
Child participant data: name, age, guardian contact, and relevant health notes (with parental consent).

3. How We Use Your Information

We use your personal data for the following purposes:

To manage bookings, memberships, and payments.
To provide safe and effective climbing training.
To improve our website and customer experience.
To ensure compliance with health and safety regulations.
To send updates, reminders, or promotional content (only if you have opted in).
To maintain on-site security (CCTV).

4. Cookies and Analytics

Our website uses essential, functional, and analytics cookies to ensure proper operation and improve your browsing experience. You can manage or disable cookies via your browser settings at any time. For more information, please see our Cookie Policy.

5. Data Sharing

We only share your data with trusted third parties when necessary:

Payment processors (for secure transactions).
IT and hosting providers (for website functionality).
Insurance and legal partners (in case of incidents).
Regulatory authorities (when required by law).

We do not sell your personal data to any third party.

6. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure it is protected using legally approved safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).

7. Data Retention

We keep your personal data only as long as necessary:

Membership and booking records: duration of membership + up to 6 years for legal purposes.
Financial data: up to 6 years as required by accounting law.
CCTV recordings: typically stored for 30–60 days.
Marketing data: until you withdraw your consent.

8. Data Security

We apply strong technical and organizational security measures, including encryption, access control, and regular system monitoring. While no system can guarantee absolute security, we continuously work to protect your data from unauthorized access or misuse.

9. Your Rights

Under the UK GDPR, you have the following rights:

Right to access your data.
Right to correct inaccurate information.
Right to delete your data ("right to be forgotten").
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent for marketing at any time.

To exercise your rights, contact us at info@peakhubon.com

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: